Help & Support

We're here to
help you succeed

Get the help you need, when you need it. Our dedicated support team and self-service resources are always available.

Get in Touch

Live Chat

Chat with our support team in real-time for quick answers and guidance.

Available 24/7

Email Support

Send us a detailed message and we'll get back to you within 24 hours.

Response within 24 hours

Phone Support

Speak directly with a support specialist for urgent issues.

Mon-Fri, 9AM-6PM IST

Self-Service Resources

Find answers on your own with our comprehensive self-service resources.

Support Plans

Every plan includes support. Upgrade for faster response times and dedicated assistance.

Standard Support

Included with all plans

Email support
Knowledge base access
Community forum access
48-hour response time
Business hours support
View Pricing
Recommended

Priority Support

For Professional plan users

Everything in Standard
Live chat support
Priority email queue
4-hour response time
Extended hours support
Dedicated account manager
View Pricing

Enterprise Support

For Enterprise plan users

Everything in Priority
24/7 phone support
1-hour response time
Dedicated support engineer
Custom SLA agreements
On-site support available
Quarterly business reviews
View Pricing

Frequently Asked Questions

How do I reset my password?

Go to the sign-in page and click 'Forgot Password'. Enter your email address and we'll send you a reset link within minutes.

How do I add new users to my account?

Navigate to Settings > Users & Permissions > Invite Users. Enter the email addresses and assign roles for each new user.

Can I export my data?

Yes, you can export data from any module in CSV, Excel, or PDF format. Go to the module, click the export icon, and choose your preferred format.

How do I set up integrations?

Visit Settings > Integrations to browse available integrations. Click on any integration to follow the step-by-step setup wizard.

What browsers are supported?

CubicleERP supports the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.

How do I contact billing support?

For billing inquiries, email billing@cubiclerp.com or use the live chat with 'Billing' as the topic. Our billing team is available during business hours.

Still need help?

Our support team is ready to assist you. Reach out and we'll get you the help you need.

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